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Privacy Policy at N1 Bet

American Wagering, Inc. (referred to as “the Company” or “we,” “us,” or “our”) is committed to privacy and will only use personal information in accordance with the terms of this Privacy Policy (“Policy”). The purpose of this Policy is to describe how we collect, use, protect and disclose the personal information received from your use of (1) our website, located at , as well as related websites available for use in Ontario, Canada (collectively, the “Sites”), (2) any of our mobile betting applications available for use in Ontario (the “Betting Apps”), and (3) your use of any other services, features, functionalities, applications, browser extensions, and other services provided by us for use in Ontario (collectively, together with the Sites and the Betting Apps, the “Services”).  You can access the Services in many ways, including from a computer or mobile phone, and this Policy will apply regardless of the means of access.  This Policy also governs the use of personal information we may obtain about you from any third party site or application where we post content or invite your feedback or participation.  By agreeing to the terms of this Policy when you establish an account on one of the Services, you expressly consent to the collection, use and disclosure of personal information as described in this Policy.

Games of chance available through the Services are offered and administered by the Company as agent for iGaming Ontario, a subsidiary of the Alcohol and Gaming Commission of Ontario, as part of the open and regulated internet gaming market in Ontario. All gaming-related personal information collected in connection with the Services is collected by the Company on behalf of and as agent to iGaming Ontario. As part of its conduct and management of online lottery schemes, iGaming Ontario collects your gaming-related personal information under the authority of section 6.1 of the Alcohol and Gaming Commission of Ontario Act and its associated regulations (including, without limitation, Regulation 722/21) and manages your gaming-related personal information in accordance with the Freedom of Information and Protection of Privacy Act.

Please note, this Policy does not apply to

, any site that is owned or controlled by William Hill PLC, or any “N1 Bet Sportsbook,” “N1 Bet Casino” or “N1 Bet Sportsbook and Casino” websites or mobile applications that are available for customers in the United States.

To the extent we provide you notice on our Services of different or additional privacy policies or practices (e.g., at the point of collection), those additional terms shall govern such data collection and use.

Please read this Policy carefully. This Policy is a legally binding contract between us and anyone who accesses or uses any of the Services. Capitalized terms not defined in this Policy have the definitions set forth in our Terms of Service. This Policy is incorporated into and is subject to our Terms of Service. In the event of a conflict between this Policy and the Terms of Service, the Terms of Service will control.  If you have any questions about this Policy, please contact us at [email protected] If you do not want us to collect, use, or share your information in the ways described in this Policy, please do not use the Services.

Information We Collect

Our Services collect “personal information,” which means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, including any information that constitutes “personal information” under applicable privacy laws. Where applicable, we indicate whether and why you must provide us with your personal information, as well as the consequences of failing to do so.  If you do not provide personal information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the applicable Services or we are legally required to collect it.

The categories of personal information that we collect from or about you are below:

Account Information. In order to use some of our Services, you must register for an account. When you register for an account, we may access and collect the information you provide including your name, postal address, e-mail address, and date of birth. We may also ask you for additional information including your mobile phone number, credit or debit card number, financial account number, and a government-issued photo identification such as your driver’s license or passport.

Other Information You Provide. When you use our Services, you may choose to provide certain information directly to us to request more information about our Services or for other reasons. We will collect, use, share and store this personal information consistent with this Policy.

Gaming and Transaction Information. When you use our Services that require you to register for an account, we may collect information (directly or through third party service providers) about your gaming activity and all transactions associated with your account.

Device Information (including Location Information). When you use our Services, we and our third party service providers may use beacons and geofencing/geolocation services (“Verification Technologies”) to collect and analyze information about you, your device, and your activity. Information collected through Verification Technologies may include the type of device; mobile carrier you are using; your device identifiers; your (mobile) telephone number; your precise geographic location; and your activities within the Services including the links you click; the pages or screens you view; your session time; the number of times you click a page/screen or use a feature of the Services; the date and time you click on a page or use a feature; and the amount of time you spend on a page or using a feature. Information collected through Verification Technologies is stored in log files.

Wi-Fi Information (including Location Information). When you use the Services, we may collect information (directly or through third party service providers) that includes the type of device you are using, your device identification number, session time, etc. We and our service providers utilize several current technologies, and may use future technologies, in order to (i) verify your physical location while you are wagering on the Services in order to verify your eligibility to use the Services and (ii) improve the location-based services. Verification Technologies report your physical location from the Internet-connected device that you choose and from which you are accessing the Services. Verification Technologies obtain your physical location by accessing your device GPS coordinates. The Verification Technologies report to us and/or our service providers the physical and geographic location of the Internet-connected device from which you are accessing the Services. Your precise or near-precise physical location will be reported to us and/or our service providers when you use the Services. You may withdraw this consent at any time by turning off the location settings or by notifying us in writing that you would like to withdraw such consent. If you turn off the location settings or withdraw such consent, you will not be able to access wagers offered via the Services. Location coordinate data is transmitted via Secure Socket Layer technology and stored in password protected servers managed by us and our geolocation and operating partners. Neither us nor our service providers will pass on or resell your location information to any third party except that we and they reserve the right to provide location information as necessary to satisfy any law, regulation or government agency request.

Tracking Technologies. As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns.  This information may include details of your visits to our Sites and Betting Apps, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Sites and Betting Apps; and information about your computer or mobile device and internet connection, including your IP address, operating system and browser type.  We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services.  The information we collect through these technologies may include personal information, or we may maintain it and associate it with personal information we collect in other ways or receive from third parties.  It helps us to improve our Services to deliver a better and more personalized service, including by enabling us to: estimate our audience size and usage patterns; store information about your preferences, allowing us to customize our Services according to your individual interests; speed up your searches; and recognize you when you return to our Services.  The technologies we use for this automatic data collection may include:

  • Log Data.  When you use our Services, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the webpages you visit, the search terms you use.
  • Cookies and Similar Technologies. Like many websites, we also use “cookie” technology to collect additional website usage data and to improve our Services. A cookie is a small data file that we transfer to your computer’s hard disk or your mobile device’s internal storage. A session cookie enables certain features of the Services and is deleted from your computer or mobile device when you disconnect from or leave the Service. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Services. Persistent cookies can be removed by following your web browser help file directions. Most internet browsers automatically accept cookies. The Company may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on the Services, and to improve our Services.

We may also automatically record certain information from your device by using various types of technologies, including “pixels” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the webpages or sites that you visit just before or just after you use our Services, the pages or other content you view or otherwise interact with on the Services, and the dates and times that you visit, access, or use the Services. We may also use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law.

You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.  Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the services to their fullest potential.

Please note, the Company does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our Services.

Affiliate and Third Party Information. If permitted by applicable law, and provided that you have given appropriate consent to these third parties to share your personal information when required, we may obtain personal information about you from our affiliates, affiliated casinos, resorts, and properties that are owned, operated, managed by or affiliated with other gaming licensees (collectively “Gaming Affiliates”) and from other third parties, including our regulators and business partners. This includes (1) gaming self-exclusion information and prohibited/sanctions lists that we may receive from our Gaming Affiliates or gaming regulators, (2) information we may receive from “Know Your Client” service providers, such as LexisNexis, and your wireless operator, which we may use to confirm your identity and prevent fraud, and (3) information provided by data services vendors so we can update, correct or augment the information we have about you in our customer records (solely to the extent allowed by applicable Ontario law and applicable Canadian federal law). By using the Services and agreeing to this Privacy Policy, you authorize your wireless operator to disclose to us and our third-party service providers your mobile number, name, address, email, and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of our business relationship.

How We Use the Information We Collect

Marketing Purposes. We may use the information we collect for our own marketing purposes including notifying you of special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging, subject to compliance with applicable laws. With iGaming Ontario’s written consent, we may also use your information to promote services or properties operated by our affiliates or business partners, including, without limitation, the World Series of Poker website ( and mobile application available in Ontario, which are offered by our business partner, NSUS Limited, and the N1 Bet Windsor Hotel & Casino, which is operated by one of our affiliates.

We may also link personal information (including your name, mobile phone number, and e-mail address) with non-personal information (including information collected through Verification Technologies and Wi-Fi services) and use such information for our own marketing purposes. If you do not want us to use your personal information for marketing purposes, you may opt-out in accordance with the “Choices About How We Use and Disclose Your Information” section below.

If you provide a cell phone number and expressly consent to receive SMS messages from the company, you will receive SMS messages that promote the Company, our Services, and/or our products and other services as described in this Policy.  Although there is no fee associated with this service, your carrier may charge you for each message you receive in accordance with your calling plan. You agree that we are not responsible in any way for these charges. If you do not wish to continue to receives any SMS messages via your mobile device, you may opt out at any time by contacting us at [email protected] or by texting “STOP” in response to a marketing SMS message you receive from the Company.

Operational/ Non-Marketing Purposes. We may use the information we collect for operational and non-marketing purposes including (1) validating your identity; (2) sending you push notifications or e-mails to provide you with alerts and updates about your account and the Services; (3) providing the Services you request and monitoring, processing and recording gaming-related activity related thereto; (4) conducting statistical or demographic analysis to allow us to understand our customers’ preferences and use of our Services; (5) processing and tracking gaming and non-gaming transactions; (6) complying with legal and regulatory requirements, including anti-money laundering and tax requirements; (7) customizing your experience with the Services; (8) protecting and defending the Company (which includes the company group) and all other Gaming Affiliates against legal actions or claims; (9) preventing fraud; (10) debt collection; (11) satisfying contractual obligations; (12) cooperating with law enforcement or other government agencies for purposes of investigations, national security, public safety, or matters of public importance when we believe that disclosure of information is necessary or appropriate to protect the public interest; (13) administering our gaming self-exclusion programs; and (14) for other business purposes permitted under applicable law (collectively “Operational/Non-Marketing Purposes”).

The Company will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated or incompatible purposes without providing you notice and obtaining your consent when required.

Who We Share Personal Information With

Sharing with Gaming Regulators

We will share your gaming and transactional information with iGaming Ontario and/or the Alcohol and Gaming Commission of Ontario in accordance with the terms of the Operating Agreement between the Company and iGaming Ontario.

Sharing with Service Providers

We may share the information we collect with third parties that we engage to provide services for both marketing purposes and Operational/Non-Marketing Purposes. This includes sharing personal information with our “Know Your Client” provider LexisNexis to confirm your identity. We require that these parties agree to process such information in compliance with this Policy and use appropriate confidentiality and security measures, and we use reasonable efforts to limit their use of such information to only what is needed to perform their services.

If you do not pass our initial “Know Your Client” screening using the information you provided during registration, an additional review will be required. We have engaged a service provider, Onfido (, to assist us with these secondary reviews. When required, you will be instructed to upload a selfie and a photo of your government-issued identification to Onfido’s servers. Onfido will confirm that your ID is valid and will extract biometric data from your ID photo and selfie to determine whether there is a likely match. We will direct Onfido to promptly delete your biometric data once the verification process has been completed. We will retain certain information on your ID as required by applicable law, but we will direct Onfido to promptly delete the photo of your ID once the verification process has been completed.

Sharing with Affiliates

We may share your information with N1 Bet Enterprise Services, LLC (“CES”), which is a shared services company that provides corporate or other services for affiliates of N1 Bet Entertainment, Inc., our parent company. CES may use your information to provide services to us for any marketing purposes or Operational/Non-Marketing purposes described in Section II above. CES may also use your information in connection with analytics and conducting statistical or demographic analysis of the various sports betting and gaming offerings operated by American Wagering, Inc. in various jurisdictions. This will allow us to improve the Services we provide to you.

In addition, if you create an account for the Services, you will be enrolled in our N1 Bet Rewards® loyalty program, which is administered by CES, and we will share your name, email, address, date of birth and other information with CES to create your account. CES will use that personal information to operate the program and provide you program benefits. Visit the N1 Bet Rewards website for a description of the program and its benefits, and click here for full program rules. You can deactivate your N1 Bet Rewards account at any time by filling out the deactivation form located

Once you begin using the Services, we will share your gaming and transactional data with CES to allow you to earn Tier Credits and Reward Credits for using the Services. As a N1 Bet Rewards member, CES may send you emails, push notifications (if you have downloaded the N1 Bet Rewards mobile app and have authorized notifications) and other promotional materials that promote: (1) N1 Bet Rewards program benefits, including program benefits offered by third party loyalty partners, (2) hotels/casinos in the N1 Bet Rewards network, including hotels/casinos in the United States, and (3) other services offered by our affiliates or business partners. If you want to stop receiving marketing emails from N1 Bet Rewards, you can click the “Unsubscribe” or similar link located in the footer of any marketing email you receive from N1 Bet Rewards.

Certain Business Transactions

We may provide anonymized information to third parties for various business purposes. Any anonymized information we provide to third parties is not considered personal information and is not subject to the terms of this Policy. Further, subject to written approval of iGaming Ontario, we may share or license all of the personal information we collect with any successor to all or part of our business in connection with a transaction involving a sale, purchase, reorganization, merger, or transfer of any our assets or the assets of group affiliates.

Compliance with Laws, Legal Claims, and Law Enforcement

The Company cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to (1) allow iGaming Ontario to comply with the Freedom of Information and Protection of Privacy Act; (2) investigate, respond to, and defend against legal claims; (3) comply with any legal process (including subpoenas); (4) protect the property and rights of the Company or a third party; (5) protect the Company against liability, (6) provide for the safety of the public or any person; (7)  prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity; (8) protect the security or integrity of the Services and any equipment used to make the Services available; or (9) otherwise comply with the law.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies.  You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.  For more information about cookies including how to set your internet browser to reject cookies please go to  If you disable or refuse cookies, please note that some Services may be inaccessible or not function properly.

Promotional Offers from the Company.  If you do not wish to have your contact information used by the Company for promotional purposes, you can opt out by sending us an email stating your request to [email protected], calling us at 855-700-0123 or writing to us at:

N1 Bet Sportsbook

Attn: Legal Department – Ontario Marketing Opt-Out

6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

Additionally, if we have sent you a promotional email, you may click the “unsubscribe” link in the email or send us a return email asking to be omitted from future email distributions.

If you no longer wish to receive push notifications from our mobile applications, you can adjust your device settings to disable push notifications from our mobile applications at any time.

Please note, the opt-out mechanisms above only apply to our use and sharing of your personal information for marketing purposes; we may still use and share personal information for Operational/Non-Marketing Purposes.

How You Can Protect the Privacy and Security of Your Personal Information

For your privacy and security, we encourage you to select a complex and unique password for your account. Do not share this password with others or use the same password for other accounts. We recommend that you change your password frequently, and we also encourage you to use any multifactor authentication service that may be available.

Review your account’s financial transactions frequently for any suspicious transactions that you don’t recognize. If you have any security-related concerns with your account, email [email protected] or call us at 855-700-0123.

Never include any sensitive personal information, like your password or Social Insurance Number, in any electronic communications (email, chat, etc.) with us.  If you no longer wish to receive direct advertising and marketing materials from us, you can adjust your communication preferences in your account.

Security and Breach Management

We will always take reasonable steps to protect your personal information from misuse, loss, and unauthorized access or disclosure. Our servers are protected by firewalls and other industry standard security measures. These security measures are intended to protect our servers from unauthorized access. However, no security system is impenetrable, and these systems could become accessible in the event of a security breach. We have controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct forensic investigations of a breach.

Our staff is required to take reasonable measures to ensure that unauthorized persons cannot view or access your personal information. Employees who violate our policies and procedures are subject to disciplinary action, up to and including termination of employment.

Please be aware that while we have safeguards in place, there are inherent security risks associated with transmitting information, including personal information, across the Internet. You accept the inherent security risks of providing information over the Internet and will not hold us responsible for any breach of security. We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you may use to send e-mails and submit information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you use will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of information that you send us before we receive it.

As a standard security practice, we will take reasonable steps which are generally recognized in the industry to ensure that the communication methods used to support the Services do not permit connection or communication by methods that have known security weaknesses or vulnerabilities. As such, if you experience trouble using the Services, it may be an indication that you need to upgrade to a newer version that supports more secure communication methods.

In situations where your personal information is collected by third parties under contract with us for performance of their contractual duties and other purposes, we require such third parties to exercise reasonable care to protect that information and restrict the use of your personal information to the purposes for which it was provided. When we share your personal information with third parties in accordance with this Policy, we require them to exercise reasonable care to protect such information and restrict the use of such information to the purposes for which it was provided to them.

In the event of any potential security incident or breach involving the Services or resulting in unauthorized disclosure of personal information, we will activate our incident response plan to promptly investigate and remediate the security incident or breach. As part of our incident response plan, we will notify iGaming Ontario and will aid iGaming Ontario and any related authorities as required by our Operating Agreement with iGaming Ontario. To the extent required by applicable law or as directed by iGaming Ontario, we will notify any customers whose personal information is impacted by any security incident or breach.

Access, Correction and Deletion of Personal Information

While we strive to ensure that the information that we collect about you is accurate, it is your responsibility to inform us of any changes to your personal information. You may request to access, update, correct inaccuracies in, and delete your personal information that is within our control by contacting us at [email protected], by calling us at 855-700-0123, or writing to us at:

N1 Bet Sportsbook

Attn: Legal Department – Privacy Request

6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

Your rights to access, update, correct and delete your personal information are subject to applicable legal and contractual restrictions.

In certain circumstances, we may not be able to respond to a particular request where (1) we need personal information to perform any legally required activities identified as “Operational/Non-Marketing Purposes” in section II above; (2) the request will have an adverse impact on the privacy, health or safety of others; or (3) as otherwise prohibited by applicable privacy, data protection or other laws. Where you make a request in respect of your rights, we may take reasonable steps to verify your identity before honouring your request, which may require you to provide additional personal information. We may also ask that you clarify your request. If we receive repeated requests or have reason to believe requests are being made unreasonably, we reserve the right not to respond.

Should you have an issue with the manner in which we manage our Policy or feel that we have not complied with applicable data protection laws, you may contact us at [email protected], and we will investigate the matter. If you are not satisfied with our response, or you prefer not to contact us, you have the right to file a complaint with the Information and Privacy Commissioner of Ontario or the Privacy Commissioner of Canada.

Other Web Sites

This Policy applies only to the Company. It does not apply to the practices of companies we do not control, or to people we do not employ. We are not responsible for the information collection or privacy practices of other web sites, including web sites accessible through the Services. You should review and understand the privacy policies posted on any linked sites you visit before using those sites or providing any personal information on them.

International Transfers

Information collected on the Services may be stored and processed in any country in which we or our affiliates, suppliers, third-party electronic payment processors and/or financial institutions or agents maintain facilities, including in Ontario and in the United States. By using the Services, you expressly consent to any transfer, storage and other processing of information outside of Ontario for any purposes described in this Policy. For all processing of personal information that occurs outside of Ontario, whether performed by the Company or our service providers, we will provide or ensure the same privacy and security protections as required for personal information located and processed in Ontario.

International Users

At this time, our Services are based in and solely intended for persons located in Ontario at the time they access the Services. If you are not located in Ontario at the time you access the Services, please do not provide any personal information to us through the Services.  If you have any questions or requests, you may contact us at [email protected]

Underage Persons

The Services are for use by persons who are of 19 years of age or older. If you are under 19 years of age you may not access, attempt to access, or use the Services. We do not knowingly collect or allow the collection of personal information via the Services from persons underage, pursuant to applicable law and regulations. If you are a parent or guardian and discover that your child has submitted personal information, you may alert us at [email protected], and your child’s personal information will be promptly deleted.


In the event that we are acquired by or merge with a third party entity, we reserve the right, with the written consent of iGaming Ontario, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control so that our Services can continue operations. In the unlikely event of a bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.

Retention of Personal Information

We will retain the information we collect about you in accordance with our record retention policies. The retention periods in our policies are selected so that we can comply with our legal and regulatory obligations, resolve disputes, reasonably manage our business, and enforce contractual agreements. Your personal information will typically be retained for as long as your account is active plus an additional three years, unless otherwise required by contract or applicable laws and/or regulations. For example, our Operating Agreement with iGaming Ontario may require that we maintain certain personal information for seven years.

Changes to this Policy

We may revise this Policy from time to time in our sole discretion, subject to iGaming Ontario’s approval when required. We will notify you of any material revisions by sending you an e-mail and/or by placing notice of the revised Policy on the Services or any place through which you access the Services. For material changes to the Policy, you may be required to acknowledge acceptance of such change. For non-material changes where an acknowledgement is not required, your continued access or use of the Services following any amendments to the Policy constitutes your acceptance of the Policy as amended. It is your sole responsibility to review the Policy and any revisions each time you use the Services.

  1. Governing Law

This Policy and all related matters are governed by the laws of Ontario and the applicable federal laws of Canada.

Contact Us / Complaints and Disputes

We welcome your questions, comments and concerns about our personal information handling practices. Please email our VP and Chief Counsel, Marketing and Privacy, at [email protected] or 1-702-676-5700 with your questions, comments, concerns or feedback pertaining to our personal information handling practices. You may also write to us at:

N1 Bet Sportsbook

Attn: Legal Department – Ontario Privacy Policy Questions

1 N1 Bet Palace Drive

Las Vegas, NV 89109

If you have any complaints, claims or disputes with regard to any alleged winnings, alleged losses or the award or distribution of payouts or any other item or items in a promotion or similar activity or event, or the manner in which a wager, promotion or similar activity or event is conducted regarding the services received, Customer Support is available via email ([email protected], phone (855-700-0123), and live chat. For more information on submitting a complaint, claim or dispute, see the “Patron Complaints” section in the House Rules. If you are not satisfied with our decision, you have the option to seek resolution with iGaming Ontario.

Patron Protection

Capitalized terms not defined herein have the definitions set forth in the General Terms of Service. If there is a conflict between the references made herein and the General Terms of Service, the General Terms of Service shall control.

Underage gambling is a criminal offense and any person who facilitates someone under the age of 19 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

American Wagering, Inc., d/b/a William Hill and N1 Bet Sportsbook (collectively referred to as “the company” or “we,” “us,” or “our”) excludes minors (persons under the age of 19) from gaming, so we will always ask for proof of age during the registration process. During registration, your date of birth will need to be included on the registration form, which will be automatically verified by us, along with other information you provide. If there is an issue with the initial verification process, you will be required to provide your qualifying picture ID and additional information for further verification.

If you know someone under the age of 19 who is registered with us, please contact us immediately at [email protected]

Real-money gaming on the Platforms is restricted by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO)  to users who are physically located within Ontario where the company  is permitted and licensed to offer sports wagering and iGaming. To confirm your desktop/laptop location, we use a third-party method using IP address and Wi-Fi signal. If one of the two is not confirmed, you will not be allowed to use the Services. To confirm your mobile device location, we use a third-party method using carrier cell tower and Wi-Fi signal. If your mobile device location is not confirmed, you will not be allowed to use the Services. We cannot guarantee that your device will be able to successfully use the location services. If we or our third-party providers are unable to precisely track your location for any reason, you may be prevented from accessing or using the Services. We are not liable for your inability to access or use the Services.

By registering to use the Services, you consent to the monitoring and recording by us (or our service providers) and/or by the AGCO or iGO of any wagering communications and geographic location information for the purpose of determining compliance with the Standards and Laws of the jurisdiction.

We will handle all information collected through the location services in accordance with our Privacy Policy. If you have any questions or concerns regarding the location services, you may contact us at [email protected]

Full Terms of Service can be found here.

Account History & Security

Account Safety and Sharing – Your email address and password created on account registration should not be shared with anyone. As an approved player, you are explicitly prohibited from allowing others access to your account. You are solely responsible for the security of your email address and password, and all activities that occur under your account.

If you suspect someone has gained unauthorized access to your account, notify us by email at [email protected]

Auto-lock – You are responsible for maintaining the confidentiality of your email address and password and for restricting access to your remote wagering account, including utilizing device screen-locking features to protect from unauthorized use.

2-Factor Authentication – It is recommended you enable 2-Factor Authentication (“2FA”) as an added layer of security for your account. After logging in, from ‘My Account’ select the ‘Security Settings’ link, from which you’ll be able to switch on 2FA.

Forgotten password – There is a forgotten password link on the login prompt. By entering your email address, an email will be sent to your registered email address with steps to reset your password.

How to change your password – From ‘My Account’ click on your name to see further account details. In here you will see the option to click ‘Change Password’.

Account history – After logging in, from ‘My Account’, selecting ‘My Transactions’ will give a list of all wagers, deposits and withdrawals on your account from the last 6 months. For information on wagers placed over 6 months ago, you may contact us at [email protected]

Closing my account – To close your account, please contact us at [email protected]


Stage 1 – You can contact us at any time to register a complaint, and our friendly staff will be happy to try and resolve the situation for you. You can contact us via email at

[email protected] .

Please note that it can take up to 72 hours for us to respond to your complaint.

Stage 2 – If you are not satisfied that your complaint has been resolved, you can escalate by contacting the Customer Support Manager at

[email protected] Your email should have the following information included:

First and last name

Description of what has happened and details of any communication with the Customer Support team

Your contact details

We will review your complaint and respond to the email address that we have on file within ten working days, to let you know our final response.